Frequently Asked Questions
Everything you need to know about shopping with Max.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will provide a tracking number so you can follow your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our brand-specific charts to ensure the perfect fit.
Do you offer international shipping?
Yes, Max ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Max garments?
To ensure longevity, please follow the specific care instructions located on the inner label of each garment. Generally, we recommend washing in cold water and air-drying when possible.